Terms & Conditions

Introduction

This Travel Services Agreement (“Agreement”) is a legally binding contract entered into by and between you, the client, traveler, or authorized booking party (“Client,” “Traveler,” or “You”), and Solace Journeys by MK Travel, a travel planning and booking services provider (“Agency,” “we,” “our,” or “us”). This Agreement governs the terms and conditions under which the Agency will provide professional travel consultation, itinerary coordination, and booking services on your behalf.

By initiating a service request, submitting traveler information, making a payment, or accepting a travel itinerary, you confirm that you have read, understood, and expressly agreed to be bound by the terms of this Agreement in full. This Agreement applies to all travelers included in the itinerary or booking request, and the individual acting as the primary booking contact (the “Lead Traveler”) assumes full responsibility for communicating all terms to additional parties and for ensuring their compliance.

You further agree that you are at least 18 years of age, legally authorized to enter into this contract, and financially responsible for all transactions made under your name, email, or payment method. Your use of our services constitutes your voluntary and irrevocable acceptance of this Agreement, including all disclaimers of liability, waivers of legal claims, and responsibilities imposed on you as the Client.

2. Role of the Agency

Solace Journeys by MK Travel is a professional travel consulting and coordination service. We act solely in the capacity of an intermediary and facilitator between you and third-party travel suppliers (“Suppliers”), which may include, but are not limited to: commercial airlines, charter carriers, cruise lines, hotels and resorts, tour operators, destination management companies, excursion providers, ground transportation companies, travel insurance providers, and global distribution platforms.

We are not a Supplier. We do not own, operate, manage, or control any aircraft, vessels, hotel properties, transportation, or other travel-related services. Our role is to assist you in identifying travel options, submitting booking requests to third-party Suppliers, and relaying communications and confirmations provided by those entities.

What the Agency Does:

Offers personalized travel planning based on information and preferences you provide.
Makes bookings with Suppliers on your behalf using the details you authorize.
Delivers confirmation details and general pre-departure support.
Advises on travel logistics and optional services, including excursions and insurance.

What the Agency Does Not Do:

We do not and cannot guarantee the quality, availability, safety, or satisfaction of any Supplier service.
We are not liable for errors, omissions, delays, price changes, service modifications, cancellations, overbookings, weather-related disruptions, bankruptcy, or any other act or failure to act by any Supplier.
We do not control and are not responsible for Supplier terms, conditions, or policies (including those relating to cancellations, delays, refunds, or service standards).
We do not guarantee that travel will be uninterrupted or without risk, nor do we warrant that Suppliers will honor your requests, preferences, or expectations.

You acknowledge that by approving a booking or making payment, you are entering into a direct contractual relationship with each respective Supplier. All bookings are subject to the individual terms and conditions, policies, disclaimers, and rules of the Supplier, which are binding upon you. It is your responsibility to read, understand, and comply with those terms. Any disputes, requests for refunds, or liability arising from Supplier actions or inactions must be addressed directly with the Supplier.

3. Payment Terms and Booking Conditions

3.1 Payment Authorization and Acceptance

By submitting your payment information, whether via invoice, electronic form, phone authorization, or other approved method, you explicitly authorize Solace Journeys by MK Travel (“Agency”) and its affiliated vendors or payment processors to charge your designated payment method for all services requested, including but not limited to deposits, booking fees, planning fees, package costs, or balance payments.

You affirm that you are an authorized user of the provided payment method and understand that your submission constitutes a binding financial agreement. Chargebacks or disputes submitted without first contacting the Agency to resolve the issue may be considered a breach of this Agreement and may result in legal action and recovery of all costs, including legal fees.

3.2 Planning and Service Fees

The Agency charges a non-refundable planning, consultation, or service fee based on the complexity of your trip, number of travelers, and destination(s). This fee compensates the Agency for time, expertise, and coordination and is not applied to your travel balance nor refundable under any circumstances, even in the event of cancellation.

By submitting your inquiry or receiving custom quotes, you agree that such fees are earned upon delivery of services and are not contingent upon completion or booking of your travel.

3.3 Deposits and Final Payments

Many Suppliers require upfront deposits to secure availability, pricing, or promotional offers. Once approved by you, the Client, the Agency will process the deposit on your behalf per the Supplier’s terms. Deposits may be non-refundable and non-transferable, and you accept that the Agency has no control over Supplier refund policies.

Final payments are due by the deadlines stated in your itinerary or invoice. Failure to remit final payment by the specified date may result in automatic cancellation of your reservation, forfeiture of prior payments, or increased rebooking costs, for which the Agency is not liable.

It is your sole responsibility to review all payment schedules and proactively ensure payments are made on time.

3.4 Accepted Forms of Payment

We accept payment via major credit and debit cards, bank transfers, and other methods listed on your invoice. All transactions are processed in U.S. Dollars unless otherwise stated. International exchange fees or bank charges imposed by your financial institution are your responsibility.

3.5 Price Fluctuations and Adjustments

You acknowledge that travel prices are subject to availability and dynamic pricing beyond the control of the Agency. Prices may fluctuate due to airline fuel surcharges, currency exchange shifts, taxes, or Supplier adjustments. Once a booking is confirmed, Suppliers may increase pricing due to government-imposed fees, fuel costs, or policy changes. You agree to accept such increases or absorb the cost if required to retain your reservation.

The Agency will make reasonable efforts to notify you of such changes but is not responsible for absorbing or contesting increases made by Suppliers.

3.6 Booking Accuracy and Traveler Responsibility

You, the Client, are solely responsible for providing accurate and complete traveler information, including full legal names (as printed on government-issued identification), birth dates, passport numbers, known traveler IDs, and other data required for travel booking. Any inaccuracies may result in fees, reissue costs, denied boarding, or travel delays, all of which are your responsibility.

You agree to review all confirmations, invoices, and itineraries upon receipt and notify the Agency within 24 hours of any errors or discrepancies. Failure to do so may forfeit the ability to correct the issue without incurring additional costs.

3.7 Declined Payments and Fees

In the event a payment is declined or returned for any reason (including insufficient funds, incorrect billing details, or expired cards), the Client agrees to remit payment within 48 hours to retain services. Late or failed payments may result in additional fees, cancellation penalties, or disruption of services. Continued non-payment may be referred to collections, and the Client will be responsible for all associated collection, legal, and processing fees.

3.8 No Guarantee of Availability Until Paid

You acknowledge that submitting an inquiry or quote request does not guarantee pricing or availability. Travel reservations are not confirmed until payment has been received and processed by the Supplier. The Agency does not hold, guarantee, or reserve any services or space until such confirmation is received.

4. Cancellations, Refunds, and Changes

4.1 Supplier Policies Govern All Cancellations and Refunds

All travel arrangements booked through Solace Journeys by MK Travel (“Agency”) are subject to the individual cancellation, refund, change, and penalty policies of each respective Supplier (including but not limited to airlines, cruise lines, hotels, resorts, tour operators, transfer providers, and insurance carriers). These policies are entirely outside of the Agency’s control and may vary widely based on travel dates, fare types, promotions, or service level.

You, the Client, acknowledge and agree that the Agency is not responsible for any losses, penalties, cancellation fees, non-refundable payments, or denied refunds imposed by Suppliers due to your decision to cancel or modify your trip for any reason, including emergencies, illness, or personal conflicts.

4.2 All Agency Fees Are Non-Refundable

Planning fees, research fees, consultation retainers, service fees, itinerary development charges, or any other payments made directly to the Agency are 100% non-refundable, regardless of the cause or timing of trip cancellation. These fees compensate the Agency for time, expertise, and work performed, which are considered earned upon delivery of services—not contingent upon travel completion.

4.3 Traveler-Initiated Cancellations

If you choose to cancel any or all components of your trip:

You must notify the Agency in writing at the earliest possible time, with clear details of what you intend to cancel.
The Agency will assist in submitting the cancellation request to the Supplier, when possible, but you agree that you remain fully responsible for any financial penalties, cancellation fees, or forfeitures assessed by the Supplier.
In many cases, 100% of your booking may be non-refundable, and this risk is accepted by you upon confirming your reservation.

The Agency does not guarantee any refunds, credits, future travel vouchers, or rebooking offers from Suppliers. If a Supplier offers travel credit in lieu of a refund, this is solely at the Supplier’s discretion.

4.4 Force Majeure and External Cancellations

In the event your trip is canceled or impacted due to a Force Majeure Event (including but not limited to natural disasters, pandemics, civil unrest, airline strikes, government bans, etc.), you acknowledge that:

The Agency is not liable for any losses or cancellations.
Supplier policies alone will govern the outcome of your booking.
The Agency is not obligated to issue refunds or re-bookings in these situations, even if travel is no longer possible due to external circumstances.

You further agree to accept travel credits or alternate arrangements, if offered by the Supplier, as full resolution unless a direct refund is expressly approved by the Supplier.

4.5 No Refund for No-Shows or Missed Travel

No refunds or credits will be issued for:

Missed flights or transfers due to late arrival
Failure to check in at airports, hotels, or cruise ports
Not meeting entry or documentation requirements (e.g., passports, visas, COVID testing, etc.)
Voluntary early departures, unused services, or skipped segments

You are solely responsible for confirming your itinerary, complying with check-in times, and understanding travel entry requirements.

4.6 Changes and Rebooking Requests

Should you wish to modify your itinerary after confirmation (e.g., date changes, room upgrades, name corrections):

You must notify the Agency in writing.
The Agency will communicate with the relevant Supplier(s), but changes are subject to availability and Supplier approval.
You are responsible for any change fees, fare differences, penalties, or reissue costs assessed by the Supplier.
The Agency reserves the right to charge an additional Administrative Rebooking Fee for changes that require time-intensive coordination or itinerary redevelopment.

All changes must be paid in full before they are finalized. No changes are guaranteed until confirmed by the Supplier.

4.7 Refund Processing Timeline

If a Supplier approves a refund:

The funds may take 4–12 weeks or longer to process, depending on the Supplier and payment method.
The Agency is not responsible for delays in Supplier processing times or communication.
Refunds, when issued, will be returned using the original payment method whenever possible. If the Supplier offers credit only, the Client agrees to accept that credit as final.

4.8 Trip Protection & Travel Insurance

The Agency strongly recommends that you purchase comprehensive travel protection or insurance to safeguard your investment. Insurance may cover cancellations, medical emergencies, baggage loss, delays, and more. It is your responsibility to review policy coverage, exclusions, and file claims directly with the insurer.

Declining travel insurance is done at your own financial risk, and the Agency bears no liability for uncovered losses due to cancellation or interruption.

5 Documentation & Traveler Responsibilities

This section outlines the Client’s sole responsibility for securing, verifying, and maintaining valid travel documentation. Solace Journeys by MK Travel (“Agency”) disclaims any liability for travel disruptions, denied entry, or financial losses due to the Client’s failure to comply with domestic or international travel requirements.

5.1 Passport Validity Requirements (International Travel)

For all international travel, it is your responsibility to hold a valid passport that meets the following minimum criteria:

Must be a government-issued passport book (not a passport card).
Must be valid for at least six (6) months beyond the date of your scheduled return to the United States or your country of residence. Some countries require longer validity.
Must contain sufficient blank pages for visa stamps.

The Agency strongly advises checking the specific passport validity rules for your destination country using the official U.S. State Department website: https://travel.state.gov

Failure to comply may result in denied boarding or entry, and no refunds will be issued in such cases.

5.2 Visa, Entry, and Immigration Compliance

It is your responsibility to research, secure, and pay for any necessary visas, permits, or entry documentation required for your trip. This includes transit visas, tourist visas, electronic travel authorizations (e.g., ESTA for the U.S., eTA for Canada), vaccination documentation, and other consular requirements.

You acknowledge that:

The Agency does not guarantee entry to any country.
The Agency is not responsible for visa denials or restrictions based on citizenship, passport status, criminal records, travel history, or global events.
Entry requirements may vary based on your citizenship, transit countries, length of stay, or purpose of travel.

You agree to verify requirements via official government resources such as:

https://travel.state.gov (U.S. citizens)
The consulate/embassy of your destination country

5.3 COVID-19 and Health Requirements

Due to evolving global health concerns, many destinations may require travelers to comply with COVID-19 entry mandates, including (but not limited to):

Vaccination documentation
Negative COVID-19 test results (PCR or rapid antigen)
Passenger locator forms or health declarations
Quarantine compliance
Proof of medical insurance covering COVID-19 treatment

These requirements are subject to change at any time without notice, and it is the traveler’s sole responsibility to remain updated prior to departure. The Agency does not provide health advisories, issue exemption letters, or assume liability for trip interruptions due to health protocol noncompliance.

5.4 Domestic Travel Identification Requirements

For domestic air travel within the United States, the TSA requires all travelers over the age of 18 to present valid identification. As of the currently planned implementation of REAL ID, you may be required to present a compliant ID.

More information: https://www.tsa.gov/real-id

If you are unable to present proper ID, the TSA may deny boarding. The Agency is not responsible for any losses or delays due to failure to meet these identification standards.

5.5 Group Bookings & Lead Traveler Responsibility

When booking on behalf of a group, the Lead Traveler assumes all responsibility for collecting and submitting accurate documentation and personal details for each group member. Any mistakes, inconsistencies, or missing information that result in service interruptions or Supplier penalties will be the sole responsibility of the Lead Traveler.

5.6 Travel Itinerary Review and Acknowledgment

The Agency will deliver a final itinerary or booking confirmation after arrangements are secured. You agree to:

Review all details carefully within 24 hours of receipt
Notify the Agency in writing of any discrepancies or concerns
Confirm the accuracy of all names, dates, times, destinations, and personal information

Failure to notify the Agency of errors in a timely manner may limit or eliminate options for correction. The Agency is not responsible for changes or costs resulting from traveler oversight.

5.7 Airport Check-In, Customs, and Transit Responsibilities

It is the traveler’s sole responsibility to:

Check in with airlines within the appropriate timeframe (usually 24 hours prior online or 2–3 hours before departure at the airport)
Allow sufficient time for security screening, customs, and immigration
Monitor gate assignments, flight updates, and boarding times
Obtain and carry required transit documentation if layovers occur in other countries

The Agency is not responsible for missed flights, denied boarding, or missed connections due to late check-in, long lines, airport delays, or incomplete documentation.

6 Assumption of Risk & Traveler Conduct

This section outlines the inherent risks associated with travel and places full responsibility on you, the Client (“Traveler”), for assuming all such risks. Solace Journeys by MK Travel (“Agency”) is not liable for any personal, medical, financial, or other losses that may occur as a result of your decision to travel.

6.1 General Assumption of Risk

You, the Traveler, acknowledge and accept that travel inherently involves certain known and unknown risks, hazards, and dangers, including but not limited to:

Accidents, injuries, or fatalities occurring during transportation (e.g., flights, buses, boats, trains, car rentals)
Exposure to unsafe conditions, criminal activity, terrorism, civil unrest, war, or natural disasters
Sudden or unpredictable changes in political, security, or health-related circumstances
Unsafe or poorly maintained accommodations, activities, or excursions
Adverse weather conditions, high-altitude exposure, animal bites, or insect-borne illnesses
Variations in hygiene, food preparation standards, or access to medical care

By confirming your booking, you voluntarily assume all risks associated with your travel and agree that the Agency is not responsible or liable for any such occurrences.

6.2 Risk of Illness, Injury, or Death

Travel to any destination, whether domestic or international, may expose you to:

Life-threatening injuries or illness due to accidents, misadventure, or delayed medical care
Food- or water-borne illness, infectious diseases, or tropical viruses
Fatal outcomes due to altitude sickness, allergic reactions, drowning, or exposure to extreme temperatures
Illness or death caused by inadequate infrastructure, poor emergency services, or lack of nearby medical facilities

You expressly understand and agree that the Agency shall not be held liable for any injury, illness, disability, or death occurring before, during, or after your travel. Any such events are considered beyond the control and legal responsibility of the Agency.

6.3 COVID-19 and Communicable Disease Risks

You acknowledge the ongoing presence of COVID-19, emerging variants, and other transmissible illnesses. You accept all risks related to:

Contracting or spreading a communicable disease
Illness-related trip interruptions or cancellations
Denied boarding or reentry due to positive test results
Quarantine requirements or government-imposed travel restrictions

You understand that many travel providers and destinations may enforce mask mandates, testing, vaccination requirements, or other protocols. The Agency is not responsible for enforcing or monitoring these regulations and disclaims all liability related to illness, treatment costs, or denied services.

6.4 Medical Emergencies

It is your responsibility to secure adequate health insurance and/or travel medical insurance that covers:

Emergency treatment, hospital stays, and evacuation or repatriation
Medical transport due to injury or death
Care for pre-existing conditions or medication availability abroad

You acknowledge that the Agency is not qualified to provide medical advice, nor is it responsible for medical arrangements or outcomes. In the event of an emergency, you or your representative must work directly with local authorities, medical providers, and your insurer.

In the tragic event of a traveler’s death during travel, the Agency is not liable for repatriation costs, next-of-kin notifications, funeral arrangements, or any associated logistics. Such matters are the full responsibility of the traveler’s family or estate.

6.5 Conduct Expectations

All Travelers are expected to:

Comply with the laws, customs, and regulations of each destination country
Act responsibly, respectfully, and lawfully toward fellow travelers, hosts, and Suppliers
Avoid illegal activity, public intoxication, or disruptive behavior
Abide by hotel, tour, and transportation safety rules

Suppliers or local authorities may remove you from services or deny further participation if your behavior is deemed unsafe, inappropriate, or unlawful. In such cases, you forfeit any right to refunds, rebooking, or compensation, and you accept full financial responsibility for resulting costs.

6.6 Client Acknowledgment of Risk

By proceeding with travel arrangements through the Agency, you affirm:

That you have fully read and understood this Assumption of Risk section.
That you are aware of and accept all possible risks, including illness, injury, disability, or death.
That you voluntarily release the Agency from all liability related to your travel choices.

You are solely responsible for the decision to travel, and you assume full legal, medical, and financial consequences of that decision.

7 Release of Liability & Legal Waiver

This section outlines your full and irrevocable release of Solace Journeys by MK Travel (“Agency”) and its employees, agents, contractors, representatives, affiliates, successors, and assigns (collectively, “Released Parties”) from all liability relating to any aspect of your travel arrangements, including planning, booking, execution, or post-travel concerns. It also constitutes a binding waiver of any legal claim you may otherwise assert under U.S. or international law.

7.1 Voluntary Release and Waiver

You, the Client (“Traveler”), acknowledge and agree that by booking travel through the Agency, you are voluntarily and knowingly agreeing to release, waive, and discharge the Agency from any and all liability, claims, demands, damages, causes of action, or legal proceedings of any kind, including but not limited to:

Personal injury, illness, trauma, disability, emotional distress, or death
Loss of or damage to baggage, property, or personal items
Missed flights, delays, cancellations, or denied boarding
Supplier errors, defaults, financial insolvency, or non-performance
Natural disasters, weather disruptions, civil unrest, terrorism, or health outbreaks
Trip interruptions or additional expenses incurred due to circumstances outside the Agency’s control

You understand that this release applies regardless of whether such incidents arise from negligence, errors, acts, or omissions by any Supplier or third party, or even from the Agency’s own limited involvement as a travel facilitator.

7.2 No Agency Responsibility for Third-Party Conduct

The Agency does not own, operate, manage, or control any transportation companies, airlines, cruise lines, accommodations, tour operators, excursion vendors, insurance companies, or other travel providers (“Suppliers”).

You acknowledge and agree that the Agency cannot be held responsible for any:

Personal or property injury caused by third-party Supplier negligence or misconduct
Supplier’s failure to deliver services as booked or expected
Errors in pricing, overbooking, system glitches, or ticketing failures
Acts of discrimination, harassment, negligence, recklessness, or fraud committed by any Supplier, their agents, or subcontractors

You agree to pursue any such claims directly with the Supplier involved and release the Agency from any obligation to mediate or resolve these disputes.

7.3 No Warranties or Guarantees

You expressly agree and acknowledge that the Agency makes no warranties, representations, or guarantees, express or implied, regarding the standard, availability, or outcome of travel services arranged on your behalf. All services are provided “as is,” and the Agency disclaims any liability for:

Service levels that do not meet your expectations
Last-minute Supplier changes, substitutions, or policy updates
The accuracy of Supplier descriptions or amenities
Country-specific entry requirements, delays, closures, or travel advisories

7.4 Indemnification and Reimbursement of Legal Costs

You agree to indemnify, defend, and hold harmless the Agency and all Released Parties from any and all claims, demands, losses, liabilities, judgments, settlements, fines, costs, and expenses (including reasonable attorneys’ fees) arising from:

Any claim brought by you or a third party related to your travel booking
Any breach by you of the terms in this Agreement
Any conduct or behavior during travel that results in claims against the Agency

If legal action is initiated by you in contravention of this waiver, and the Agency prevails in defending itself, you agree to reimburse all legal costs, fees, and damages incurred by the Agency in full.

7.5 Binding Legal Agreement

This waiver and release of liability shall be binding upon your heirs, legal representatives, successors, estate, and assigns. It is governed by the laws of the state in which the Agency is registered, without regard to conflict-of-law provisions. If any portion of this section is found to be unenforceable, the remaining provisions shall remain in full force and effect.

By engaging the Agency’s services, you confirm that:

You have had the opportunity to ask questions and consult legal counsel
You understand and voluntarily accept the terms herein
You fully and forever waive your right to sue or seek compensation from the Agency for any travel-related losses

8 Force Majeure – Events Beyond the Agency’s Control

This section defines events that may significantly disrupt, prevent, or alter travel arrangements and limits Solace Journeys by MK Travel’s (“Agency”) liability in such circumstances. It affirms that the Client assumes full responsibility for losses arising from events beyond the Agency’s control, regardless of timing or impact.

8.1 Definition of Force Majeure Event

A Force Majeure Event refers to any event, condition, or circumstance beyond the reasonable control of the Agency that prevents or materially affects its ability to provide travel services or fulfill its obligations. Such events include, but are not limited to:

Natural Disasters: Earthquakes, floods, tsunamis, hurricanes, tornadoes, volcanic eruptions, wildfires, landslides
Health Emergencies: Epidemics, pandemics (including COVID-19 and future variants), outbreaks of communicable disease, or related quarantines
Acts of Government: Travel bans, entry/exit restrictions, embassy closures, visa delays, border closures, consulate outages, or sudden changes in immigration or safety regulations
Acts of War or Terrorism: War (declared or undeclared), invasion, civil unrest, riots, terrorist acts or threats, military operations, or political instability
Acts of God: Severe weather, geological events, or any unanticipated event arising from the natural environment
Labor Disputes: Airline or transportation strikes, port closures, hotel walkouts, work stoppages
Cyber Disruptions: Power outages, technology failures, internet blackouts, payment processing outages, or booking platform collapses
Supplier Defaults: Bankruptcy, insolvency, financial collapse, or suspension of service by a third-party Supplier

Such events are not limited to those listed and include any comparable unforeseen occurrence that renders performance impossible, inadvisable, unsafe, or commercially impracticable.

8.2 Waiver of Liability and Refund Obligation

In the event of a Force Majeure Event:

The Agency shall not be held liable for delay, nonperformance, cancellation, or partial fulfillment of any travel booking or itinerary, regardless of cost or inconvenience to the Client.
The Agency is not obligated to provide refunds, reimbursements, or credits for any fees paid directly to the Agency or on behalf of the Client to third-party Suppliers.
Supplier refund decisions or policies will solely govern what, if any, funds are recoverable. The Agency bears no obligation to contest, expedite, or override those decisions.
All losses, rebooking expenses, price increases, or travel interruptions resulting from Force Majeure are the sole responsibility of the Client.

You expressly acknowledge that choosing to travel involves the acceptance of such risks, including disruptions beyond anyone’s control. You waive any and all legal claims against the Agency arising from the occurrence of a Force Majeure Event.

8.3 Agency Duty Limited to Good Faith Assistance

In the event of travel disruptions caused by Force Majeure:

The Agency will make reasonable and good faith efforts to communicate with affected Suppliers on your behalf.
If feasible, the Agency may attempt to assist in rescheduling, rebooking, or pursuing Supplier credits or refunds.
However, you acknowledge that the Agency cannot guarantee availability, pricing, outcomes, or timeliness of responses during such events.

The Agency is not responsible for delays in Supplier communication, lack of alternative options, or increased rebooking costs.

8.4 No Insurance or Risk Coverage by Agency

The Agency is not an insurer and does not provide insurance coverage for Force Majeure events. It is your responsibility to purchase a travel insurance policy that provides adequate protection for trip cancellation, interruption, delay, emergency medical needs, repatriation, or Supplier default related to Force Majeure.

You acknowledge that any denial of a claim by your insurer is not the responsibility of the Agency and does not create grounds for refund or compensation from the Agency.

8.5 Client Acceptance of Force Majeure Risks

By engaging with the Agency’s services, you confirm that:

You understand and accept that Force Majeure events may result in last-minute disruptions, loss of funds, and extended delays.
You waive any claim of breach, negligence, or failure to perform against the Agency under such conditions.
You assume full legal and financial responsibility for any expenses, losses, or outcomes associated with a Force Majeure Event.

This provision shall apply regardless of whether the Force Majeure Event arises before, during, or after travel has commenced.

9 Use of Our Website & Digital Services

This section governs your access and use of Solace Journeys by MK Travel’s website, digital portals, booking platforms, and any related online tools, forms, or communication systems (“Website” or “Digital Services”). By visiting or using these services, you agree to be bound by these terms. These conditions are designed to protect the Agency from liability and ensure the safe, lawful, and respectful use of its digital assets.

9.1 Ownership and Authorized Use

The Website and all content—including but not limited to text, graphics, logos, icons, images, videos, software code, booking forms, and custom travel planning materials—are the intellectual property of the Agency and are protected by United States copyright, trademark, and intellectual property laws.

You are granted a limited, non-exclusive, revocable license to access and use the Website solely for:

Personal, non-commercial travel inquiries
Completing legitimate bookings or submitting requests for travel planning services
Reviewing itineraries and client communications authorized by the Agency

You may not:
Copy, reproduce, modify, publish, transmit, distribute, or exploit any Website content for commercial purposes
Access or use the site for any illegal, malicious, or unethical purpose
Use any scraping, data mining, bots, or similar automated tools to collect or extract information
Attempt to gain unauthorized access to any part of the Website, its servers, or connected systems

Any violation of this section will result in the immediate revocation of access and may expose you to civil or criminal liability.

9.2 Accuracy of Information and Booking Submissions

You are solely responsible for ensuring that any information you submit through the Website—including personal details, traveler documentation, payment data, or booking requests—is truthful, accurate, current, and complete.

The Agency is not responsible for:

Errors or delays in your booking caused by inaccurate submissions
Missed travel due to incorrect information
Communication failures due to outdated or misspelled email addresses or phone numbers

Submitting false, misleading, or fraudulent information may result in denied service, canceled bookings, or legal action for damages or fraud.

9.3 Account Credentials and Digital Security

If you create an account, login, or are granted access to a client portal, you are responsible for:

Maintaining the confidentiality of your username and password
Preventing unauthorized access or disclosure
Immediately notifying the Agency of any suspected breach

The Agency is not liable for any loss or damage arising from unauthorized use of your login credentials.

9.4 Availability, Downtime, and Service Interruptions

The Website is provided on an “as-is” and “as-available” basis. While we strive to maintain uptime and access, the Agency does not guarantee:

Continuous, error-free functionality
Compatibility with all devices, browsers, or networks
Uninterrupted access during periods of maintenance, system upgrades, or outages

The Agency is not responsible for any damages or booking issues arising from temporary or permanent unavailability of its Website or systems.

9.5 External Links and Third-Party Content

The Website may contain links to third-party websites, including Supplier portals, travel insurance companies, visa services, or destination resources. These links are provided for your convenience only. The Agency:

Does not control or endorse the content, terms, privacy policies, or practices of any third-party site
Is not responsible for any loss, data breach, misinformation, or transaction that occurs on or through those external platforms
Advises that you review the legal terms and privacy policy of any external website before engaging with them

Your use of such links is at your own risk. The Agency disclaims all liability for issues that occur outside its digital ecosystem.

9.6 User Content and Testimonials

By submitting any reviews, testimonials, photos, comments, or content to the Agency or through the Website, you grant the Agency a royalty-free, worldwide, irrevocable license to use, reproduce, and display that content in marketing, promotions, and public-facing materials. You affirm that any such content is:

Lawful, non-defamatory, and respectful
Owned by you or properly licensed for such use

The Agency reserves the right to moderate or remove any submitted content at its sole discretion.

10 Price Volatility and Rate Changes

This section explains how pricing, taxes, and fees for travel services are determined, and it limits the Agency’s liability for fluctuations, errors, or post-booking adjustments made by third-party Suppliers. You, the Client (“Traveler”), agree to all terms outlined herein and acknowledge that travel prices are inherently variable and controlled by the Supplier.

10.1 Dynamic Pricing and Supplier Control

All prices, quotes, and estimates provided by Solace Journeys by MK Travel (“Agency”) are based on rates made available by third-party Suppliers at the time of inquiry or booking. These rates are:

Subject to availability at the time of booking or payment
Controlled solely by the Supplier (e.g., airline, cruise line, hotel, tour operator)
Not guaranteed until a deposit or full payment is made and confirmed

You understand that travel pricing is dynamic and may fluctuate due to factors such as:

Currency exchange rates
Fare class or inventory availability
Seasonal demand or promotional offers
Changes in airline taxes, fuel surcharges, or governmental fees

The Agency has no control over these pricing mechanisms and cannot guarantee the retention of an originally quoted price once availability changes or booking windows expire.

10.2 Rate Increases After Booking

Certain travel services (particularly those involving cruises, air travel, or international packages) may be subject to post-booking rate increases, even after partial or full payment has been made. These increases may result from:

Airline-imposed fuel surcharges
Government-imposed taxes or tariffs
Changes to VAT or other destination-based fees
Supplier system errors, omissions, or corrections

In such cases, you will be notified of the change and presented with the opportunity to:

Pay the difference and maintain your booking, or
Cancel, subject to the Supplier’s cancellation policy

The Agency does not assume responsibility for honoring an expired or misquoted rate, nor does it absorb the cost of post-booking price increases initiated by Suppliers.

10.3 Quotation Validity and Expiration

All price quotes issued by the Agency are time-sensitive and valid only for the timeframe stated (typically 24–72 hours). Unless otherwise noted:

A quote does not reserve space or guarantee price
No rates are locked in until the required deposit or full payment is received and processed
Prices are not confirmed until a Supplier booking confirmation has been issued

If your quote expires, a new quote must be generated, and prices may differ. You are solely responsible for reviewing, accepting, and acting upon quoted prices within the stated timeframe.

10.4 Currency Exchange and International Payments

If your booking involves international travel:

You understand that pricing may be listed in a foreign currency and subject to currency exchange fluctuations
You are responsible for paying any conversion fees, international transaction fees, or rate discrepancies charged by your financial institution
The Agency is not liable for price increases or differences caused by shifts in currency values between quote and payment dates

The final amount charged may vary slightly from the original quote due to real-time currency exchange rates.

10.5 Pricing Errors and Corrections

Despite best efforts, pricing errors may occasionally occur due to:

Human or system input mistakes
Supplier system failures or outdated feeds
Display errors on websites, itineraries, or receipts

In such instances:

The Agency reserves the right to cancel, modify, or reissue any booking affected by a pricing error
You will be offered the corrected rate with the option to proceed or cancel in accordance with the Supplier’s policy
The Agency is not obligated to honor misquoted rates resulting from clear errors or data feed malfunctions

You acknowledge that any continued use of a service with incorrect pricing may result in additional charges from the Supplier or loss of the reservation.

11 Dispute Resolution

This section outlines the process for resolving any disagreements, complaints, or legal claims between you (“Client” or “Traveler”) and Solace Journeys by MK Travel (“Agency”). It is designed to minimize litigation, promote efficiency, and limit liability for the Agency, while ensuring you understand your rights and responsibilities regarding the resolution of disputes.

11.1 Agreement to Resolve Disputes Privately

You agree that any dispute, claim, or controversy arising from or relating to:

This Agreement;
Your use of the Agency’s services;
Any travel booking, itinerary, or Supplier-related issue;
Communication or representations made by the Agency;

shall first be resolved informally and in good faith between you and the Agency before seeking external legal action. You agree to contact the Agency in writing at "PO Box 1016 Upper Marlboro, MD 20773" to initiate the informal resolution process and allow up to 30 days for a response.

11.2 Binding Arbitration Agreement

If the matter cannot be resolved informally, you agree that it shall be resolved exclusively through final and binding arbitration under the following conditions:

Arbitration will be administered by the American Arbitration Association (AAA) or another mutually agreed upon forum in accordance with its Commercial Arbitration Rules.
The arbitration shall be conducted by a single neutral arbitrator with experience in contract or travel law.
The location of arbitration shall be in the state and county in which the Agency is registered or headquartered, unless otherwise mutually agreed upon in writing.
No class action, consolidated, or representative claims are permitted. You may only bring a claim on your own behalf.
Each party will bear its own legal costs, except as may be awarded by the arbitrator under applicable law.

You waive the right to a trial by jury and agree that arbitration is the exclusive forum for resolving disputes unless otherwise prohibited by law.

11.3 Exclusion of Small Claims and Emergency Relief

This arbitration agreement does not preclude either party from:

Seeking relief in a small claims court for matters within that court’s jurisdiction;
Applying to a court of competent jurisdiction for temporary or preliminary injunctive relief to preserve the status quo or protect intellectual property rights.

11.4 Choice of Law and Jurisdiction

This Agreement shall be governed by and construed in accordance with the laws of the State in which the Agency is registered, without regard to its conflict-of-law rules. To the extent any dispute is not subject to arbitration or small claims court:

The parties agree to submit to the exclusive jurisdiction of the state and federal courts located within that state and county;
You irrevocably waive any objection based on forum non conveniens or venue.

If your state of residence has laws that require specific dispute resolution procedures, those will be followed to the extent they do not conflict with the protective provisions stated here.

11.5 Attorney’s Fees and Costs

If the Agency prevails in any action, suit, or arbitration proceeding initiated by you (including dismissal or withdrawal of claims), you agree to reimburse the Agency for all reasonable attorney’s fees, court or arbitration costs, and administrative expenses incurred in defending such action.

11.6 Severability

If any part of this Dispute Resolution section is held to be invalid or unenforceable, the remainder shall remain in full force and effect and shall be interpreted to best give effect to the parties’ intent.

12 Cancellation Policy

This section outlines the cancellation terms applicable to all travel bookings made through Solace Journeys by MK Travel (“Agency”), including but not limited to airfare, accommodations, cruises, tours, excursions, transfers, and vacation packages. It limits the Agency’s liability for cancellations and clearly places the responsibility on you, the Client (“Traveler”), to understand and comply with both Agency and third-party Supplier cancellation policies.

12.1 Booking Finality and Binding Commitments

All travel bookings made through the Agency are considered final and binding once a deposit or full payment has been submitted and confirmed. By proceeding with payment:

You acknowledge that your reservation is subject to Supplier-specific cancellation, change, and refund policies, which vary by vendor, destination, travel date, and fare class.
You accept all terms of the Supplier at the time of booking, and understand that those policies may include partial, non-refundable, or fully non-refundable terms.

Once confirmed, the Agency has no control over or ability to override third-party Supplier policies, even in the event of cancellation due to personal reasons, weather, travel advisories, or force majeure.

12.2 Cancellation by Client

If you choose to cancel your travel booking, the following conditions apply:

Written Notice Required: All cancellations must be submitted in writing by the lead traveler (primary contact) via email to the Agency. Verbal cancellations will not be accepted.
Non-Refundable Planning Fees: Any trip planning or consultation fee paid to the Agency is 100% non-refundable, regardless of whether the travel is booked, completed, or canceled.
Supplier Cancellation Fees: You will be subject to the Supplier’s cancellation schedule, which may include:

Loss of deposit
Loss of full payment (100%)
Incremental penalties based on proximity to travel dates

4. Refund Eligibility: Refunds, if permitted, will be:

Processed directly by the Supplier in accordance with their policy
Issued to the original form of payment or as future travel credits
Subject to processing times beyond the Agency’s control (often 6–12 weeks or longer)

5. Administrative Fee: In addition to Supplier penalties, the Agency reserves the right to charge a per-person administrative cancellation fee of $50–$200, depending on the complexity of the booking. This fee is non-refundable and does not guarantee a refund from the Supplier.

12.3 Cancellation Due to Force Majeure or Extraordinary Events

In the event that your trip is canceled due to a Force Majeure Event (as defined in Section 8), including but not limited to war, natural disasters, pandemics, or Supplier insolvency:

The Agency is not obligated to refund any portion of your payment;
Refunds, if any, will be governed entirely by the Supplier’s policy;
The Client is responsible for all rebooking, emergency arrangements, and travel insurance claims.

You are encouraged to purchase comprehensive travel insurance, including cancel-for-any-reason (CFAR) coverage, to protect your investment.

12.4 Cancellation by Supplier

If a Supplier cancels or significantly alters your reservation:

The Agency will make reasonable efforts to assist in finding a comparable alternative, subject to availability and pricing;
Any refund, compensation, or future credit issued will be at the sole discretion of the Supplier;
The Agency is not responsible for Supplier actions, and does not assume liability for financial loss resulting from their decisions.

12.5 Missed Deadlines and Client Inaction

Failure to meet booking or payment deadlines, submit documentation, or respond to required correspondence may result in automatic cancellation by the Supplier. The Agency is not responsible for:

Loss of funds due to missed deadlines
Inability to reinstate lapsed reservations
Additional fees required to rebook at higher prices

It is the Traveler’s responsibility to remain informed, respond timely, and monitor their travel arrangements.

12.6 Refund Process and Timeline

If you are eligible for a refund under Supplier policy:

The refund will be issued only after the Supplier processes and disburses it;
The Agency cannot expedite, dispute, or guarantee the timing or method of the refund;
Refunds may take 6 to 12 weeks or longer, depending on the Supplier;
Refunds for group bookings may be issued collectively to the lead Traveler, who assumes responsibility for distributing funds.

12.7 Client Assumption of Risk and Responsibility

By engaging with the Agency’s services and submitting payment, you acknowledge and agree that:

You alone are responsible for understanding all cancellation terms before booking;
You will not hold the Agency liable for cancellations beyond its control;
You assume all financial risk associated with voluntary or involuntary trip cancellation.

13 Traveler Check-In & Departure Responsibilities

This section outlines your responsibilities as the Traveler (“Client”) in ensuring the successful execution of your travel plans. It emphasizes that Solace Journeys by MK Travel (“Agency”) is not responsible for managing real-time check-ins, flight statuses, or departure logistics once your trip has been booked and confirmed.

13.1 Sole Responsibility for Managing Day-of-Travel Tasks

As the Traveler, you agree that it is entirely your responsibility to complete all required check-in, boarding, and departure procedures as required by each travel Supplier, including but not limited to airlines, cruise lines, transportation services, accommodations, and tour operators. This includes:

Checking in for flights, cruises, or other transportation at the appropriate time via the supplier’s website, app, or at the terminal
Confirming gate, terminal, or port of departure
Monitoring real-time flight status, delays, or cancellations
Allowing sufficient time for airport security, customs, and boarding requirements
Ensuring transportation to and from all departure and arrival points

The Agency will not be held responsible for missed flights, missed transfers, missed cruises, missed tours, or delays caused by failure to check in or appear on time.

13.2 Monitoring Real-Time Changes and Notifications

You understand that:

Airlines and other Suppliers may change flight numbers, departure gates, boarding times, or terminals without notice
Weather, security, staffing, or operational issues may impact your itinerary
It is your responsibility to monitor the Supplier’s communication channels, including confirmation emails, mobile apps, and direct alerts, for any changes

The Agency does not provide day-of-travel monitoring services, and is not responsible for missed alerts, schedule changes, or Supplier-issued updates not reviewed or acknowledged by you.

13.3 Confirmation of All Travel Details Prior to Departure

You are responsible for reviewing and confirming all travel arrangements, including:

Spelling of all traveler names exactly as they appear on travel documents
Travel dates, times, destinations, and return schedules
Hotel check-in/check-out dates and local contact info
Tour or excursion meeting points and voucher requirements

Failure to review and confirm your travel details does not constitute a valid basis for refunds or rebooking assistance from the Agency.

13.4 Travel Delays, Missed Departures & No-Shows

If you miss a scheduled flight, transfer, cruise departure, tour meeting time, or hotel check-in due to:

Late arrival
Failure to check-in on time
Traffic, illness, oversleeping, airport delays, or improper documentation

You understand that:

You may forfeit your reservation entirely with no refund
You will be responsible for any additional costs incurred to rebook or catch up with the itinerary
The Agency is not liable for any related loss or expense and is not required to assist with last-minute rebooking

13.5 Lead Traveler Responsibilities for Group Travel

If you are booking travel for a group or multiple passengers:

You assume responsibility for ensuring all members are aware of and comply with their own check-in and travel responsibilities
The Agency will communicate all final travel documents and Supplier information to the designated lead traveler only, unless otherwise arranged
The Agency is not responsible for internal communication or coordination among your group members

13.6 No Real-Time Travel Concierge Services Provided

While the Agency provides pre-travel assistance, you acknowledge that:

The Agency does not provide 24/7 travel concierge, trip escort, or live itinerary management
The Agency is not responsible for providing real-time assistance or coordinating Supplier communication once travel has begun

If issues arise during travel, you must:

Contact the Supplier directly using the numbers or contacts provided in your travel documents
Retain receipts, records, or documentation needed for insurance claims or disputes

14 Travel Documentation Requirements

This section outlines the full legal responsibility of the Client (“Traveler”) to secure, verify, and maintain all required documentation for domestic and international travel. Solace Journeys by MK Travel (“Agency”) is not responsible for ensuring the accuracy, validity, or compliance of your travel documents and shall not be held liable for any losses incurred as a result of documentation issues.

14.1 Client’s Responsibility to Confirm All Entry, Transit, and Return Requirements

It is the sole responsibility of the Traveler to verify and comply with:

All documentation and identification required by airlines, cruise lines, customs, immigration authorities, and governments
Entry, visa, vaccination, health declaration, and testing requirements of each destination and transit country
Re-entry or return requirements to the Traveler’s home country or state of residence

These requirements can vary by:

Country or jurisdiction
Traveler’s nationality or passport
Vaccination or health status
Purpose of travel (tourism, business, etc.)
Layovers or transit points

You are responsible for confirming all documentation requirements directly with the appropriate consulates, embassies, and the U.S. Department of State: https://travel.state.gov

14.2 Validity of Passports and Government-Issued IDs

For all international travel, each traveler must present a valid passport that meets the destination’s entry criteria, including but not limited to:

Having at least 6 months of remaining validity beyond the date of return to the U.S.
Having sufficient blank visa pages for entry and exit stamps
Not being damaged, expired, or flagged for legal restrictions

For domestic air travel within the U.S:

A valid, TSA-compliant ID is required
Beginning May 7, 2025, the REAL ID Act will require a REAL ID–compliant license or passport for TSA security screening

You are responsible for ensuring your ID meets TSA and airline requirements.

14.3 Visas, Health Declarations, and Other Authorizations

Many countries require advance or upon-arrival visas, health declarations, tourist cards, or Electronic Travel Authorizations (ETAs), including but not limited to:

Schengen Visa for parts of Europe
ESTA for travelers to the U.S. from visa-waiver countries
eTA for Canada
ETA or Tourist Visa for Australia, New Zealand, India, and others

You are responsible for:

Applying for the correct visa or authorization well in advance
Confirming required entry documentation for each destination, transit country, and port of call
Paying all associated visa or government processing fees

Failure to secure proper documentation may result in denied boarding, denied entry, fines, deportation, or detention—none of which is the responsibility of the Agency.

14.4 Vaccinations and Health-Related Requirements

Travelers are responsible for ensuring compliance with health regulations, including:

Vaccination and booster requirements (e.g., Yellow Fever, COVID-19)
Pre-travel testing (e.g., PCR, antigen tests)
Government health declarations or tracing app downloads
Proof of insurance for some destinations

Health regulations may differ by age group, vaccination status, nationality, and purpose of visit. Requirements may change without notice, and you agree to stay informed and compliant up to and during travel.

Travel health information can be reviewed at the CDC Traveler’s Health portal: https://wwwnc.cdc.gov/travel

14.5 Minors and Special Documentation

If traveling with children or minors under 18:

Additional documentation may be required such as notarized parental consent forms, especially when traveling without both legal guardians or across international borders.
Some countries (e.g., South Africa, Canada) enforce strict documentation requirements for unaccompanied minors or those traveling with one parent

The Agency is not responsible for confirming these requirements or providing legal templates.

14.6 Documentation Review and Accuracy

The Agency may assist in communicating general guidance regarding required documentation, but:

The Agency does not warrant or confirm the accuracy of any documentation requirement or third-party government information
The Agency will not check, validate, or inspect your documents
It is your responsibility to review your travel documents for:
Spelling of all names exactly as they appear on IDs or passports
Accuracy of dates, destinations, and itinerary details

Any errors must be reported within 24 hours of receipt. The Agency is not responsible for losses arising from overlooked documentation issues.

14.7 Boarding Denials and Entry Refusals

The Agency is not responsible for any of the following caused by documentation errors or omissions:

Being denied boarding by the airline, cruise, or bus line
Being refused entry by border control or immigration
Being subject to fines, arrest, or deportation
Missing connections, excursions, or segments of a trip
Losing non-refundable payments due to denied travel

You acknowledge that you have been informed of the importance of verifying all documentation and that you assume all responsibility for ensuring legal compliance with domestic and international travel requirements.

15 Acceptance of Terms and Assumption of Responsibility

This section affirms the legal enforceability of all terms outlined in this Agreement between the Client (“Traveler”) and Solace Journeys by MK Travel (“Agency”). It places responsibility on the Traveler to read, understand, and agree to all Agency policies, while limiting the Agency’s liability and exposure to disputes, third-party actions, or omissions.

15.1 Binding Legal Agreement

By doing any of the following actions:

Submitting a travel inquiry form or planning request
Making a deposit or full payment toward any booking
Receiving any trip proposal, itinerary, or quote
Signing any travel planning or consent form
Engaging in communication with the Agency in connection with travel services

You affirm that you have read, fully understand, and voluntarily accept all terms, conditions, disclaimers, and policies stated in this agreement. This includes all terms governing:

Cancellation and refund policies
Payment obligations and planning fees
Third-party Supplier limitations
Assumption of risk, Force Majeure, and dispute resolution
Documentation and check-in requirements

Your acceptance is deemed legally binding and enforceable in accordance with applicable federal and state laws.

15.2 Responsibility for Group Bookings

If you are booking travel on behalf of a group, family, or other traveling party as the designated lead traveler or payer:

You acknowledge and accept these terms on behalf of all travelers in your group.
You agree to provide these terms to each traveler and ensure that they understand and comply with all conditions and responsibilities herein.
You assume full legal and financial responsibility for:
The accuracy of all information submitted
All decisions made on behalf of the group (e.g., selecting insurance, excursions, or accepting changes)
Payment of all balances due, cancellation fees, or penalties assessed for the group

The Agency is not responsible for communicating directly with each individual group member unless previously agreed upon in writing.

15.3 Waiver of Claims

You agree to waive and release the Agency from any and all claims, demands, or causes of action arising from:

Actions, errors, or omissions by third-party Suppliers
Changes in itinerary, pricing, services, or availability
Delays, cancellations, denial of boarding, or missed departures
Lost, stolen, or damaged property or baggage
Injuries, illnesses, or deaths incurred during travel
Unforeseen events, governmental actions, or force majeure conditions

You further agree not to initiate or join in any class action lawsuit or legal proceeding against the Agency, its agents, employees, or subcontractors.

15.4 Indemnification

You agree to indemnify, defend, and hold harmless the Agency from and against any claims, losses, damages, costs, liabilities, and expenses (including attorney’s fees) arising out of:

Your breach of this Agreement
Your misrepresentation or inaccuracy of submitted information
Your failure to obtain proper documentation
Actions or complaints from members of your travel group

This indemnity survives the completion of travel or termination of services.

15.5 Severability and Modification

If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. The Agency reserves the right to:

Modify or update these terms at any time
Apply new or revised terms to existing or future clients with or without notice
Enforce the most current version of this agreement in all interactions

The most current terms will always be available upon request and are binding upon acceptance of any travel service.

15.6 Entire Agreement

This document constitutes the entire agreement between you and the Agency with respect to the subject matter herein. It supersedes any prior or contemporaneous understandings, proposals, representations, warranties, or agreements, whether written or oral.

No oral statements by Agency staff or affiliates shall override, contradict, or modify the legal terms presented here.

16 Terms and Conditions Subject to Change

This section outlines the Agency’s legal right to revise, modify, or amend its Terms and Conditions at any time, and it defines the Traveler’s responsibility to remain informed of and bound by such changes. It ensures legal compliance while protecting Solace Journeys by MK Travel (“Agency”) from claims relating to modified or updated terms.

16.1 Right to Modify Terms at Any Time

Solace Journeys by MK Travel reserves the unilateral and unrestricted right to modify, update, amend, or otherwise revise these Terms and Conditions, policies, and associated documents at its sole discretion and at any time, without prior notice to the Client (“Traveler”).

Such changes may be implemented to reflect:

Changes in law or regulatory requirements
Supplier or industry standard modifications
Updates to the Agency’s services, offerings, or operations
Clarification of terms to prevent misuse or misinterpretation

All modifications will take effect immediately upon publication on the Agency’s website or upon being sent via email to any Client with an active inquiry or booking.

16.2 Binding Effect of Revised Terms

You understand and agree that:

Your continued use of the Agency’s services or website after any changes to the Terms and Conditions constitutes your full legal acceptance of those changes;
You are bound by the most current version of these Terms, regardless of whether you reviewed them in full;
It is your responsibility to regularly review the Terms, particularly before submitting a travel request, paying for a booking, or traveling.

The Agency shall not be held liable for failure by the Traveler to stay informed of updated policies or procedural changes.

16.3 Notification of Significant Changes

The Agency will make reasonable efforts to notify Clients of material changes affecting active bookings, including updates to:

Cancellation or refund policies
Dispute resolution provisions
Privacy practices
Document submission deadlines
Fee schedules or payment procedures

Notifications may be delivered via:

Email to the lead traveler
Updates on the Agency’s official website
Notation within the Client’s travel proposal or invoice

Such efforts do not override the Traveler’s independent obligation to review all terms and policies prior to payment or trip confirmation.

16.4 No Waiver or Grandfathering of Previous Terms

Unless expressly stated in writing, the Agency is not obligated to honor prior versions of these Terms and Conditions. Clients who received previous versions of policies or terms:

Are not “grandfathered” into old provisions unless contractually guaranteed
Must adhere to the current version in effect at the time of continued use or final payment

The Agency may, in its sole discretion, apply revised terms retroactively if legally permissible and necessary to maintain compliance, mitigate risk, or uphold business standards.

16.5 Severability and Legal Enforceability

If any portion of these change-related provisions is deemed invalid or unenforceable by a court of law, the remaining clauses shall remain fully enforceable and legally binding to the greatest extent allowed by applicable law.

17 Intellectual Property and Use of Materials

This section governs your use of Solace Journeys by MK Travel’s proprietary content, branding, documentation, and other intellectual property (“IP”), and strictly prohibits unauthorized use. It protects the Agency’s original work product, branding assets, and strategic methods from reproduction, distribution, or misuse.

17.1 Ownership of Intellectual Property

All content developed, displayed, published, or distributed by Solace Journeys by MK Travel through its website, marketing materials, client communications, proposal documents, or any other media — including but not limited to:

Logos, trademarks, brand names, slogans, and taglines
Custom itineraries, travel proposals, and curated travel packages
Research, recommendations, and curated travel content
Images, graphics, icons, illustrations, and videos
Website design, layout, and underlying source code
Email templates, guides, forms, and FAQs
Checklists, documentation, internal frameworks, and process workflows

are the exclusive property of the Agency and are protected by applicable U.S. and international copyright, trademark, trade secret, and intellectual property laws.

17.2 Limited License for Personal Use

You are granted a limited, non-transferable, non-exclusive, and revocable license to access and use Agency-created materials solely for your personal, non-commercial travel planning through the Agency.

Under no circumstances may you:

Copy, reproduce, modify, adapt, distribute, or display Agency content outside of your individual trip
Use Agency-provided proposals or materials to obtain competitive quotes or replicate our work through another service
Remove proprietary notices, logos, or credit lines from any Agency materials
Share, post, or distribute intellectual property (in whole or in part) on social media, blogs, or websites without express written consent

This license is terminated immediately if you breach any term of this Agreement or cease your relationship with the Agency.

17.3 Prohibited Uses

You agree that you will not, directly or indirectly:

Recreate or derive competing content based on Agency proposals or trip designs
Use the Agency’s intellectual property in connection with any commercial travel service, influencer promotion, or business venture without prior written consent
Use bots, scrapers, or similar tools to extract data from the Agency’s website
Misrepresent Agency work as your own or alter content for malicious purposes

Any attempt to circumvent copyright protections, reverse-engineer Agency methods, or infringe upon Agency IP rights constitutes a material breach and may subject you to civil and/or criminal liability.

17.4 Reporting Infringement and Enforcement

The Agency actively monitors and enforces its intellectual property rights. If unauthorized use is detected:

A formal cease-and-desist letter may be issued
Legal remedies may include injunctive relief, monetary damages, and recovery of attorney’s fees
Violations may be reported to web hosting platforms, marketplaces, or regulatory bodies as applicable

If you believe any content used by the Agency infringes on your intellectual property, please submit a claim to [insert legal contact email] with evidence of your ownership.

17.5 Reservation of Rights

The Agency reserves all rights not expressly granted in this section. No content, brand element, or creative material may be used for purposes outside your authorized trip without explicit written permission.

Use of Agency content in any unauthorized manner is strictly prohibited and subject to enforcement under relevant state, federal, and international IP laws.

18. Third-Party Content, Services, and Disclaimer

This section outlines Solace Journeys by MK Travel’s (“Agency”) legal position regarding third-party websites, service providers, vendors, and content. It emphasizes that the Agency is not responsible for, nor does it control, any third-party platforms, bookings, or claims related to external companies. It places full responsibility on the Traveler to verify, understand, and engage directly with third-party providers used in connection with their travel.

18.1 Use of Third-Party Suppliers and Platforms

As a travel planning and booking facilitator, the Agency may use or refer you to external third-party suppliers, vendors, platforms, or websites to:

Book travel products (e.g., flights, cruises, hotels, rental cars)
Obtain travel insurance
Complete required documentation (e.g., passport renewals, visa applications)
View destination content or services (e.g., excursions, events)
Process payments or digital forms

These third parties are independent entities, and the Agency has no ownership, control, or operational oversight over their actions, policies, or representations.

18.2 Disclaimer of Liability for Third Parties

You acknowledge and agree that the Agency:

Does not warrant, endorse, or guarantee the availability, accuracy, safety, legality, or completeness of any service, platform, or product offered by a third party
Shall not be held liable for any act, omission, negligence, delay, loss, failure to perform, pricing discrepancy, denial of service, or technical issue caused by a third-party provider
Is not responsible for monitoring or reviewing the content, privacy practices, terms of use, or customer service procedures of any external site or vendor
Will not intervene in disputes between you and any third-party provider once travel has been confirmed

Your reliance on third-party sites, content, or services is done entirely at your own risk, and you assume all associated responsibilities and consequences.

18.3 Links to Third-Party Sites

The Agency’s website, itinerary documents, communications, or social media content may include links or references to third-party websites or services for your convenience. These may include:

Airlines, hotel groups, and cruise lines
Tour operators or excursions
Travel insurance companies
Government or visa agencies
Currency converters, travel blogs, or embassies

You understand and agree that:

These links are provided for informational purposes only
The Agency does not endorse, control, or assume liability for any such linked site or its content
It is your responsibility to review each third party’s privacy policy, terms of service, refund/cancellation policy, and applicable disclaimers before engaging with them

18.4 Payments and Data Shared with Third Parties

If you are directed to a third-party payment processor, booking portal, or Supplier website to complete a reservation:

You are solely responsible for verifying the legitimacy, security, and terms of your transaction
Any data or payment information you submit directly to a third party is governed by their data and security policies, not the Agency’s
The Agency does not store or manage any data shared directly with third-party vendors

You acknowledge that you must contact third parties directly regarding issues related to payments, disputes, data privacy, refunds, or chargebacks initiated through their platforms.

18.5 No Agency or Fiduciary Relationship with Third Parties

Nothing in your relationship with the Agency shall be construed to create:

A fiduciary duty
Joint venture
Partnership
Principal-agent relationship between the Agency and any third-party provider

Each third-party Supplier operates as an independent contractor, and any legal claims must be addressed directly with them under the laws and jurisdiction in which they operate.

18.6 Indemnity and Assumption of Risk

By using third-party services or sites linked or referenced by the Agency, you agree to:

Indemnify and hold harmless the Agency from any claim, dispute, or liability arising out of your use of those services
Assume all risk for interacting with external providers or relying on third-party content
Release the Agency from any demand, refund request, or complaint related to performance, fraud, dissatisfaction, or data breaches caused by such third parties

19 Data Security, Privacy, and Confidentiality

This section outlines Solace Journeys by MK Travel’s (“Agency”) practices for collecting, handling, protecting, and disclosing personally identifiable information (“PII”) and other data submitted by you, the Client (“Traveler”). It details your rights, the limitations of the Agency’s responsibility, and applicable disclaimers regarding third-party data security. It is intended to ensure compliance with U.S. privacy laws while fully protecting the Agency.

19.1 Collection of Personal Information

By engaging with the Agency’s services, submitting a travel request, or making a booking, you consent to the collection of personally identifiable information (PII), which may include, but is not limited to:

Full legal names (as they appear on government-issued IDs)
Date of birth, gender, and contact information (email, phone, address)
Passport numbers and expiration dates
Driver’s license or other identification details (for domestic travel)
Payment information and billing address (when applicable)
Emergency contact details
Frequent flyer or loyalty program numbers
Health information or accessibility needs (only if voluntarily disclosed)

This data is collected to facilitate your travel planning, bookings, and communications with third-party travel Suppliers.

19.2 Use of Your Information

Your personal data may be used by the Agency for the following purposes:

Booking and confirming travel arrangements with Suppliers (e.g., airlines, hotels, cruises, insurance)
Issuing invoices, receipts, and payment documentation
Sending itineraries, travel alerts, and status updates
Responding to inquiries, disputes, or complaints
Improving the Agency’s travel services and communications
Complying with legal and regulatory obligations

We will never sell, lease, or disclose your data to unaffiliated third parties for marketing purposes.

19.3 Data Security and Storage

The Agency implements industry-standard administrative, physical, and technical safeguards to protect the security, integrity, and confidentiality of your information. These measures may include:

Secure cloud-based storage platforms with encryption
Password-protected databases and limited employee access
Firewalls and anti-malware scanning software
Regular reviews of access controls and file retention schedules

Despite best efforts, no system can be guaranteed to be 100% secure, and the Agency disclaims any liability for unauthorized access, data breaches, or interception by third parties beyond its reasonable control.

19.4 Retention and Deletion of Data

We retain your information only as long as necessary to:

Complete travel services and support post-travel follow-up
Comply with contractual or legal obligations
Maintain internal record-keeping for compliance or dispute resolution

After your trip concludes and required data retention periods lapse, your personal data may be archived or deleted in accordance with our data destruction policy. You may request deletion at any time by emailing [insert contact email].

19.5 Sharing with Third Parties

Your data may be shared with third-party Suppliers solely for the purpose of fulfilling your travel booking. These parties include, but are not limited to:

Airlines, cruise lines, hotels, and tour operators
Governmental or border control authorities (as required)
Travel insurance providers
Visa services or consular agencies
Payment processors

Once shared, your information becomes subject to each Supplier’s own privacy and data security policies, which are outside the control and responsibility of the Agency.

19.6 Communication Consent

By submitting your contact information to the Agency, you authorize us to communicate with you by:

Email
Text message (SMS/MMS)
Phone call
Secure web platforms (e.g., Client Portals)

This consent includes communications related to bookings, invoices, confirmations, alerts, travel updates, and follow-up services. You may revoke your consent to marketing communications, but operational messages may still be required to service your trip.

19.7 Disclaimer of Liability for Third-Party Data Handling

The Agency shall not be held liable for any breach of privacy, data loss, mismanagement, or unauthorized use of personal information by:

Airlines, cruise lines, hotels, or other travel Suppliers
Visa processors, embassy portals, or third-party insurance firms
External booking or payment platforms
Cloud providers or email servers used in the ordinary course of business

You assume full responsibility for verifying and consenting to third-party privacy practices when redirected from the Agency’s communications or website.

19.8 Compliance with U.S. Privacy Laws

This policy is designed to comply with applicable U.S. data protection and privacy regulations, including but not limited to:

California Consumer Privacy Act (CCPA)
Children’s Online Privacy Protection Act (COPPA)
Federal Trade Commission (FTC) data handling guidelines

If you are a resident of a state with more stringent consumer data protections (e.g., California, Colorado, Virginia), you may have additional rights, including the right to:

Access, correct, or delete your stored personal information
Opt out of data sharing for non-essential purposes

Requests must be made in writing to PO Box 1016 Upper Marlboro, MD, 20773 and may require identity verification.

19.9 Indemnity for False, Incomplete, or Fraudulent Information

You agree to indemnify and hold harmless the Agency for any legal or financial consequences arising from:

Submission of inaccurate, incomplete, or fraudulent information
Use of stolen or unauthorized payment credentials
Identity theft or impersonation during booking

It is your responsibility to ensure all information submitted is truthful, current, and lawful.

20 Refund Terms and Limitations

This section defines the refund policies applicable to all services offered by Solace Journeys by MK Travel (“Agency”) and establishes the Traveler’s legal responsibilities, limits of Agency involvement, and the non-refundable nature of certain fees. The Agency assumes no financial liability for delays, changes, or cancellations by third-party Suppliers.

20.1 Non-Refundable Planning & Service Fees

All consultation, planning, research, and customization fees charged by the Agency are 100% non-refundable, regardless of:

Client cancellation or failure to complete a booking
Travel disruptions, border closures, or Supplier cancellations
Personal emergencies, schedule changes, or travel hesitations

This includes but is not limited to:

Custom itinerary creation
Destination research and proposal development
Booking coordination and document handling
Service fees charged for support or administrative requests

You acknowledge that these fees represent compensation for time, intellectual property, and work performed—not for the purchase of a travel product.

20.2 Refunds for Booked Travel Products

The Agency is not a travel supplier and does not issue refunds for flights, cruises, hotels, tours, insurance, or other third-party services. Any refund for a purchased travel product is governed solely by the Supplier’s terms and conditions, which may include:

Cancellation windows
Refund processing timelines
Penalty or forfeiture schedules
Required documentation for submission

You understand that some services may be:

Entirely non-refundable after a certain date
Subject to partial refund minus cancellation penalties
Delayed in processing for weeks or months based on Supplier policy

All Supplier refund decisions are final and outside the Agency’s control.

20.3 Refund Requests Must Be Made Directly to the Supplier

If your travel is canceled or modified and you seek a refund:

You must contact the Supplier directly using the confirmation number, contact info, or claim forms provided at booking
You are responsible for completing and submitting any required forms or documents
You are responsible for tracking status, following up, and complying with any response deadlines

The Agency may provide general guidance, but is not obligated to:

File refund claims on your behalf
Intervene in disputes
Escalate issues to Supplier executives
Guarantee response times or outcomes

20.4 Limitations on Refunds Due to Force Majeure or Unforeseen Events

You understand that Suppliers may deny refunds or only issue partial credit when travel is disrupted due to:

Force Majeure (natural disasters, war, strikes, terrorism, pandemics)
Airline strikes, weather events, government orders, or public health advisories
Bankruptcy, insolvency, or permanent closure of the Supplier

In such cases:

The Agency is not responsible for recovering funds or rebooking you
Refunds or credits are at the full discretion of the Supplier
You agree to hold harmless the Agency from any financial or emotional distress caused by such events

20.5 Unused Travel Components

No refunds will be provided for unused components of your trip, including:

Missed flights, transfers, excursions, or hotel nights
Early check-outs or voluntarily skipped activities
Failure to arrive for scheduled tours or services

Refunds are not guaranteed even if unused components were caused by:

Airline delays or cancellations
Traveler illness, injury, or family emergency
Travel documentation issues (e.g., passport, visa, vaccine)

20.6 Processing of Refunds (If Applicable)

If a Supplier issues a refund and the Agency has collected the payment on their behalf:

The Agency will remit the refund to you within 10–15 business days of receipt
Refunds will be made using the same method of original payment
All refunds are subject to any processing or administrative fees as stated in your invoice or proposal

The Agency is not liable for currency conversion changes, international bank fees, or third-party transaction charges.

20.7 Client Responsibility to Review Terms

It is the Traveler’s sole responsibility to:

Read and understand each Supplier’s refund/cancellation terms before payment
Request written copies of policies if not provided
Obtain travel insurance to protect against losses or penalties

The Agency strongly recommends purchasing comprehensive travel insurance that includes “Cancel For Any Reason” (CFAR) protection.

21 Travel Insurance Disclaimer and Client Responsibility

This section outlines the role of Solace Journeys by MK Travel (“Agency”) in recommending travel insurance, clarifies that the purchase of travel protection is the sole responsibility of the Client (“Traveler”), and provides legal indemnification for the Agency in the event of uncovered losses, emergencies, or denied claims. This provision meets industry-standard risk disclosures and is enforceable in all 50 U.S. states.

21.1 Travel Insurance Recommendation and Availability

The Agency strongly recommends that all Travelers obtain comprehensive travel insurance coverage that includes—but is not limited to—the following protections:

Trip cancellation and trip interruption
Medical coverage (domestic and international)
Emergency evacuation and repatriation
Baggage loss, delay, or theft
Missed connections and travel delays
Supplier bankruptcy or default
Coverage for natural disasters, political unrest, or Force Majeure events
“Cancel for Any Reason” (CFAR) upgrade, when available

The Agency may refer you to one or more third-party insurance providers and provide informational brochures or direct links to purchase options. These referrals are for convenience only and do not constitute an endorsement or guarantee of coverage, pricing, claims outcomes, or benefits.

21.2 Client Responsibility to Review and Purchase Insurance

You acknowledge and agree that:

It is your sole responsibility to research, evaluate, and purchase appropriate travel insurance for your needs.
The Agency does not automatically include or bundle insurance in your booking or quote.
The Agency does not review, interpret, or advise on coverage language, claim procedures, or policy limitations.
You are responsible for understanding the terms, exclusions, waiting periods, and documentation requirements of any policy you select.

Failure to obtain adequate travel insurance may result in significant financial loss, for which the Agency bears no liability or obligation.

21.3 Waiver of Liability for Uninsured Travelers

If you elect to decline travel insurance coverage:

You do so at your own risk, and acknowledge that you may forfeit the ability to recover prepaid funds in the event of cancellation, delay, or emergency.
You assume full responsibility for all expenses, losses, or inconveniences resulting from covered or non-covered travel disruptions.
You expressly release the Agency from any liability, claim, refund, or complaint related to:
Your choice to remain uninsured or underinsured
Denied insurance claims
Misunderstanding policy terms or exclusions
Delays in receiving assistance or benefits from an insurer

You may be asked to sign a separate Travel Insurance Waiver Form confirming your decision not to purchase coverage.

21.4 Third-Party Relationship and Limitations

If you purchase a policy through a third-party insurance provider (whether recommended or independently chosen):

You agree that any contract of insurance exists solely between you and the insurance company.
The Agency is not a licensed insurance agent or broker and makes no representations about policy suitability or financial solvency.
All claims, disputes, refunds, and appeals must be handled directly with the insurer, not the Agency.

You understand that the Agency cannot:

File or monitor a claim on your behalf
Guarantee reimbursement of covered events
Act as a mediator in disputes with the insurance carrier

21.5 Travel Medical Insurance for International Travel

Many international destinations require proof of valid travel medical insurance for entry, particularly during ongoing or future global health risks. You are solely responsible for:

Confirming destination entry requirements via embassy or government websites
Purchasing qualifying coverage that meets country-specific minimums
Carrying printed proof of insurance at the time of travel

The Agency bears no responsibility for denied entry, quarantine, repatriation costs, or deportation due to insufficient or missing travel insurance.

21.6 Indemnification and Assumption of Risk

You agree to indemnify and hold harmless the Agency and its affiliates from any financial, medical, logistical, or emotional distress resulting from:

Your decision not to obtain travel insurance
Any issue related to denied insurance coverage or delay of benefits
Medical emergencies or evacuations occurring while uninsured

You assume full responsibility for ensuring that you and all members of your party are adequately covered, and you acknowledge that travel insurance is not a luxury—it is a necessity.

22 Nationwide Enforceability and State-Specific Disclosures

This Agreement is intended to be legally binding and enforceable in all fifty (50) U.S. states, the District of Columbia, and all U.S. territories. Solace Journeys by MK Travel (“Agency”) operates in full compliance with federal and state laws governing the sale of travel services, including consumer disclosures, licensing, bonding, and terms of commerce applicable to travel agents, facilitators, and agencies.

By entering into this Agreement, the Client (“You” or “Traveler”) acknowledges and agrees to be bound by these terms regardless of your state of residence or booking location, unless otherwise preempted by local statutory protections or requirements.

22.1 General Compliance Across States

This Agreement is governed by standard industry practices and informed by Uniform Commercial Code (UCC) principles where applicable.
The Agency disclaims liability for any loss except where prohibited by law.
Travelers acknowledge that while consumer protection laws vary by state, this Agreement is intended to align with all relevant legal standards and provide transparent disclosure of services, rights, and responsibilities.

22.2 State-Specific Disclosures and Requirements

The following states have unique consumer protection statutes, seller of travel laws, bonding requirements, or registration mandates. The Agency makes the following disclosures to ensure full compliance:

California Residents (California Seller of Travel Law - CST):

If your residence or booking occurs in California:

The Agency is not currently a participant in the California Travel Consumer Restitution Fund (TCRF) unless specifically stated otherwise.
This transaction is not covered by the TCRF unless noted.
Pursuant to California law, the Agency discloses that:
Travel services are arranged through third-party Suppliers
All funds paid are subject to the Suppliers’ refund and cancellation policies
California law requires registration with the Attorney General’s Office

California Civil Code § 1750 et seq. (Consumer Legal Remedies Act) may provide additional consumer rights not waived by this Agreement.

Florida Residents (Seller of Travel – Fla. Stat. § 559.926–559.939):

The Agency complies with Florida law and, if applicable, maintains a Florida Seller of Travel registration number.
Florida residents are informed that:
This contract is not protected by the Florida Travel Restitution Fund unless specifically stated
All transactions are final unless otherwise dictated by Supplier terms or Florida law

Washington Residents (RCW 19.138):

Washington law requires Sellers of Travel to provide a disclosure notice of all Supplier terms and restrictions.
The Agency complies with RCW 19.138 and, if required, maintains a Washington Seller of Travel registration number.
Travelers from Washington are entitled to receive, upon request, a written copy of all relevant terms of the purchase.

Hawaii Residents (HRS Chapter 468L):

If applicable, the Agency may be required to register with the Hawaii Department of Commerce and Consumer Affairs.

Hawaii law mandates registration for agencies with business transactions within the state. If services are offered to Hawaii residents, the Agency either:

Has registered with the Hawaii Travel Agency Program, or
Affirms that it does not meet the legal definition of “doing business” under HRS §468L

Iowa Residents (Iowa Code § 557A):

Iowa requires certain disclosures in telephonic or internet-based sales.
By proceeding with the booking, the Traveler confirms receipt of this Agreement, which constitutes full and clear disclosure of all material terms.

Other States with Voluntary Disclosures:

The Agency voluntarily discloses its booking practices and consumer rights in accordance with the laws of:

Massachusetts (MGL c. 93A – Consumer Protection Act)
New York (G.B.L. §§ 155–159)
Illinois, Connecticut, and Oregon (general UCC-based protections)

22.3 Limitation of Claims Outside State of Business Registration

Any claims or legal actions brought by a Traveler outside of the Agency’s state of incorporation shall be subject to the venue, jurisdiction, and governing law clauses outlined in this Agreement.
In the event a court finds any section unenforceable under state-specific law, the remainder of this Agreement shall remain fully enforceable.
The Agency reserves the right to amend this Agreement as necessary to maintain compliance with changing state and federal laws.

22.4 Acceptance by Residents of All States

By signing, submitting a payment, or otherwise accepting services provided under this Agreement, the Traveler:

Acknowledges that they have read and understand these state-specific disclosures
Accepts the applicability of the governing law and jurisdiction clauses
Waives any right to pursue claims in violation of this Agreement’s terms, except where prohibited by law

The Traveler further agrees that they have been given sufficient opportunity to review these terms, request clarification, or seek independent legal counsel prior to confirming their booking.

Additional Terms:

23 Health & Fitness to Travel Disclaimer

By engaging the services of Solace Journeys by MK Travel (“Agency”), you, the Client (“Traveler”), affirm that you are medically, physically, and psychologically fit to travel and participate in the activities arranged as part of your itinerary. You acknowledge that certain destinations and experiences may involve risks, strenuous physical demands, or conditions that may exacerbate pre-existing medical issues.

The Traveler is solely responsible for:

• Consulting a physician regarding their travel plans and fitness to travel

• Disclosing all medical conditions that may require special accommodations

• Ensuring access to medications, medical equipment, or dietary needs while abroad

The Agency is not responsible for determining Traveler fitness, managing medical conditions, arranging care, or assisting with travel changes due to illness or injury. No refunds will be issued due to health-related travel disruptions or inability to participate in planned activities.

24 Destination-Specific Risk Disclosure

The Traveler acknowledges that travel to domestic or international destinations may involve inherent risks, including but not limited to: terrorism, crime, political instability, pandemics, unsafe infrastructure, limited medical access, weather conditions, or cultural differences.

The Agency makes no representations about the safety or advisability of travel to any specific destination. It is the Traveler’s responsibility to:

Review and monitor travel advisories from the U.S. Department of State, CDC, and destination authorities
Understand and accept the risks associated with travel to their chosen destination
Secure appropriate travel insurance and contingency plans

The Agency is not liable for any losses, injuries, delays, cancellations, or denied entry due to such risks or conditions. Travel to any destination is undertaken at the Traveler’s sole risk and discretion.

25 Group Bookings & Roommate Clause

For bookings involving three or more individuals, the person initiating the booking (the “Lead Traveler”) agrees to:

Act as the main point of contact between the group and the Agency
Distribute all documentation and communications to group members
Ensure all group payments, forms, and deadlines are met

The Lead Traveler assumes full financial responsibility for the group. Should a group member cancel, become non-compliant, or fail to make payments, the Lead Traveler or remaining group members are responsible for any resulting price increases or reallocation of shared expenses.

The Agency is not liable for interpersonal issues between group members or assigned roommates. No refunds will be issued for dissatisfaction related to roommate compatibility, trip dynamics, or group conflicts.

26 Itinerary Changes & Modifications

All travel services are subject to availability and may be modified at the discretion of Suppliers, due to factors such as weather, safety, overbooking, government actions, or operational needs.

The Agency reserves the right to:

Substitute comparable accommodations, flights, or activities
Modify the timing or sequencing of itineraries
Rebook services of equal or greater value if the original service is unavailable

Such modifications are not grounds for cancellation, refund, or dispute. Any voluntary itinerary changes requested by the Traveler after booking may result in additional charges. The Agency is not responsible for dissatisfaction resulting from necessary modifications.

27 Client Acknowledgment & Signature Consent

This section establishes your legal acceptance of all terms and conditions outlined by Solace Journeys by MK Travel (“Agency”) and binds you, the Client (“Traveler”), to the policies, disclaimers, and responsibilities stated throughout this Agreement. This section is legally enforceable in all 50 U.S. states and protects the Agency from liability, misrepresentation, and disputes.

27.1 Acknowledgment of Receipt and Review

By making a payment, submitting a travel request, completing a booking form, engaging in any planning conversation, or receiving itinerary or quote information from the Agency, you expressly acknowledge and confirm the following:

You have been provided with a copy of this Terms and Conditions Agreement, including all disclaimers, cancellation policies, and legal provisions.
You have read, reviewed, understood, and voluntarily agreed to be bound by the full contents of the Agreement.
You have had the opportunity to seek legal counsel, ask questions, or request clarification prior to accepting.

You agree that electronic access, delivery, or posting of this document satisfies any requirement for “written disclosure” under state or federal law.

27.2 Authorization to Act on Behalf of Others

If you are submitting a travel request, payment, or booking on behalf of multiple Travelers (including family, friends, or a group):

You represent that you are the authorized party or lead Traveler, with legal permission to accept these Terms on behalf of all individuals in the travel party.
You acknowledge that the Agency is not responsible for confirming consent from each individual Traveler.
You accept full responsibility for:
Distributing relevant information to all travelers in your party
Ensuring each traveler is aware of their obligations (e.g., documentation, check-in, payments)
Handling all payments, cancellations, or disputes for the group

You agree to indemnify and hold harmless the Agency for any misrepresentation, unauthorized actions, or liability claims arising from members of your group.

27.3 Electronic Signature and Binding Consent

You acknowledge and agree that:

This Agreement may be accepted electronically, through signature software, digital form submission, payment confirmation, or written/email acknowledgment.
Your acceptance will have the same force and legal effect as a handwritten signature and will be fully admissible in court or mediation.
You waive any rights to challenge the validity or enforceability of this Agreement on the basis that it was delivered or accepted electronically.

The Agency may store an electronic copy of your consent or communication record as proof of your binding acknowledgment.

27.4 Assumption of Personal Responsibility

You fully and unconditionally accept responsibility for:

Ensuring your personal information and travel details are accurate and timely
Meeting all travel deadlines, check-in times, documentation requirements, and financial obligations
Confirming travel insurance coverage as recommended
Understanding and accepting the risks associated with travel (domestic or international)

You agree that failure to meet any of these responsibilities does not entitle you to a refund, compensation, or recourse against the Agency.

27.5 No Agency Waiver or Exception Without Written Approval

You understand that:

Any verbal, phone, or informal agreement made by Agency staff does not waive or modify any provision of this Agreement.
No exceptions, adjustments, or custom terms will be valid unless:
Provided in writing
Approved by an authorized representative of the Agency
Signed or acknowledged by both the Client and the Agency

27.6 Legal Authority and Jurisdiction

This Agreement shall be governed by the laws of the state in which Solace Journeys by MK Travel is headquartered (MD), without regard to conflict-of-law provisions. Any legal claims, disputes, or proceedings shall be brought exclusively in the appropriate courts of that jurisdiction.

If any portion of this Agreement is found to be unlawful or unenforceable, the remainder shall remain in full force and effect.

27.7 Client Signature

By signing agreements with Solace Journeys By MK Travel (or otherwise submitting payment or a booking request), you certify the following:

You are at least 18 years of age and have full legal capacity to enter into this Agreement.
You have read and understood this entire document.
You voluntarily agree to be bound by its terms without reservation or coercion.

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