A legal disclaimer

Privacy Policy – Solace Journeys By MK Travel

Effective Date: 01/2025
Last Updated: 02/2026

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1. Introduction

Solace Journeys By MK Travel ("we," "our," or "us") is committed to maintaining the highest standards of privacy and data protection. This Privacy Policy outlines how we collect, use, disclose, and secure your personal information when you use our website, communicate with us, or engage our services. By accessing our platform or retaining our services, you agree to this policy in full. If you do not agree, you should refrain from using our services. This policy is incorporated into and governed by our Terms and Conditions.

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2. Information We Collect

We collect only the data necessary to facilitate your travel requests and support agency operations. This includes, but is not limited to:

• Personally Identifiable Information (PII): such as your name, date of birth, email address, mailing address, phone number, emergency contact, passport/visa details, travel preferences, frequent flyer programs, and special accommodation requests.

• Payment & Billing Information: such as billing address and payment confirmation details. We do not store full credit card numbers or CVV codes; these are processed through secure PCI-compliant third-party payment processors.

• Technical & Website Usage Information: such as your IP address, browser type, referring URLs, device identifiers, and interaction patterns, collected via cookies and analytics tools.

You agree to provide accurate, complete, and current information and understand that any failure to do so may result in service limitations or cancellation.

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3. Legal Basis for Data Processing

We process your personal information under one or more of the following legal bases:

• Consent: when you voluntarily provide data or opt in to communications.

• Contractual Necessity: to fulfill your booking or travel service request.

• Legal Obligation: to comply with regulatory requirements, such as TSA or customs mandates.

• Legitimate Interest: to enhance security, prevent fraud, and improve client service.

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4. Use of Personal Information

We use your data strictly for the purposes of providing our services, which include:

• Coordinating travel arrangements and bookings with third-party suppliers.

• Communicating booking confirmations, travel updates, and itinerary changes.

• Processing payments, invoicing, and receipts.

• Complying with legal obligations and resolving disputes.

• Sending optional promotional or educational content, where consented.

We will never use your personal data for unauthorized marketing, resale, or profiling activities.

5. Cookies and Tracking Technologies

Our website uses cookies, pixels, and analytics tools to collect user behavior data and improve user experience. This may include session tracking, device data, and browsing patterns. By using our site, you consent to the use of these technologies. You may disable cookies through your browser settings, though doing so may limit certain features.

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6. Sharing and Disclosure of Information

We may disclose your personal information:

• To trusted travel suppliers (airlines, hotels, cruise lines, tour operators, insurance companies) solely for the purpose of fulfilling your bookings.

• To third-party service providers (e.g., email, CRM, and payment platforms) under strict confidentiality obligations.

• Where required by law, court order, or regulatory obligation, or to protect our legal interests.

We do not sell, rent, or trade your information under any circumstances.

IMPORTANT: Once your data is shared with a supplier, you are subject to that supplier’s own privacy policies and terms. Solace Journeys By MK Travel assumes no liability for how third-party vendors collect, use, or safeguard your data.

7. Third-Party Websites and Supplier Portals

Our website may contain links to third-party websites or supplier portals. These platforms operate independently from us and are not governed by our Privacy Policy. We are not responsible for the content, practices, policies, or data security of these third-party sites. You access them at your own risk and must review their individual policies before interacting.

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8. Data Security

We maintain industry-standard administrative, technical, and physical safeguards to protect your data from unauthorized access, disclosure, loss, or misuse. This includes encrypted communications (SSL), access controls, secure data centers, and employee confidentiality agreements. However, no online transmission or storage system is completely secure, and by using our services, you acknowledge and accept this risk.

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9. Children’s Privacy

We do not knowingly solicit or collect personal information from individuals under the age of 13. Any data submitted on behalf of a minor must be done by a parent or legal guardian, who assumes full responsibility for its accuracy and lawfulness.

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10. Data Retention

We retain your personal information only for as long as necessary to fulfill contractual, legal, and regulatory obligations or to defend potential claims. After this period, data will be securely destroyed or anonymized.

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11. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or restrict use of your data. You may also object to processing or request data portability. To exercise these rights, you must submit a verifiable request to our contact address. We reserve the right to deny requests that are unfounded, excessive, or legally exempt.

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12. International Transfers

If you are accessing our services from outside the United States, please be aware that your information will be transferred to, processed, and stored on servers located in the U.S. or other jurisdictions where data protection laws may differ from your country. By using our services, you consent to this transfer and processing.

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13. Marketing Communications

You may choose to opt in to receive promotional emails, newsletters, or special offers. You can unsubscribe at any time by clicking the opt-out link in the communication or by contacting us. You acknowledge that unsubscribing does not affect transactional communications essential to your travel.

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14. Policy Changes

We reserve the right to amend this Privacy Policy at any time without prior notice. Changes will become effective immediately upon posting to our website. Continued use of our services after such modifications constitutes your agreement to the updated policy.

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15. Limitation of Liability

To the fullest extent permitted by applicable law, Solace Journeys By MK Travel disclaims all liability for any loss, damage, or claim resulting from the use, misuse, or breach of data provided to third parties, including suppliers and external platforms. The client assumes full responsibility for understanding and accepting the risks associated with third-party bookings and data transmissions.

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16. Contact Information

For questions, complaints, or to exercise your data rights, please contact:

Solace Journeys By MK Travel
info@sjbymktravel.com